These Terms & Conditions set out the basis on which Superior Garage Roofs & Doors Ltd (“we”, “us”, “our”) supply goods and services to you in relation to garage roofs, garage doors and associated works.
Please read these terms carefully before accepting a quotation or placing an order. By instructing us to proceed you agree to be bound by these Terms & Conditions. These terms do not affect your statutory rights as a consumer.
Superior Garage Roofs & Doors Ltd
19 Bamford Road, Heywood, OL10 4TA
Telephone: 07424 841 979
Email: info@superiorgarages.co.uk
3.1. Any quotation we provide is based on the information available at the time, including measurements, photographs and site access details supplied by you and/or taken during a survey.
3.2. Quotations are usually valid for the period stated on the quote; if no period is stated, they are valid for 30 days from the date issued, unless withdrawn earlier in writing.
3.3. If, during installation, we discover conditions that were not reasonably visible at survey (for example hidden structural defects, rotten timbers, asbestos or other hazardous materials), we may need to revise the quotation or agree additional works and costs with you before proceeding.
4.1. Your order is confirmed when you accept our quotation in writing (including email or text message) and, where applicable, pay any deposit stated on the quotation.
4.2. For made-to-measure products such as garage doors, a deposit is generally required before we place the order with our suppliers. The balance is normally due on completion of the installation, unless agreed otherwise in writing.
4.3. We will agree an estimated installation date with you and aim to keep to it. However, dates may be subject to change due to supplier lead times, weather conditions or other factors outside our control. We will keep you updated and arrange a new date if needed.
5.1. You are responsible for ensuring we have safe, reasonable access to the property and the work area on the agreed dates, including any necessary permissions from neighbours, managing agents or landlords (where relevant).
5.2. You agree to provide access to electricity and, where required, suitable parking or loading close to the property so we can carry out the work efficiently and safely.
5.3. If we are unable to start or complete work due to access or parking issues beyond our control, we may charge a reasonable fee to cover wasted time or additional visits.
6.1. Many older garage roofs contain asbestos or cement-based materials. We will not knowingly disturb or remove asbestos without appropriate arrangements being made in line with relevant regulations.
6.2. If we suspect asbestos or other hazardous materials are present, we may need to pause work and advise you to obtain a specialist survey or removal service. Any associated costs are your responsibility unless stated otherwise in the quotation.
6.3. Where our quotation includes removal and disposal of old roofing or doors, this will be stated clearly. If not stated, you are responsible for disposal of any waste materials.
7.1. Payment terms will be shown on your quotation or invoice. Unless otherwise agreed in writing, any remaining balance is due on completion of the work.
7.2. We accept the payment methods specified on your invoice or quotation (for example bank transfer or card payment).
7.3. If payment is not received on the due date, we reserve the right to charge interest on the overdue amount at a reasonable rate and/or to suspend further work until payment is made.
8.1. If you are a consumer and you have agreed the contract at a distance (for example by phone, email or online), you may have a legal right to cancel within 14 days of accepting the quotation. We will explain how this applies when you book.
8.2. If you ask us to start work or order made-to-measure goods within the cooling-off period, you may be asked to confirm that you understand we can charge you for work already carried out and any bespoke items ordered if you then cancel.
8.3. If you wish to cancel or rearrange your appointment, please contact us as soon as possible. We may charge a reasonable fee to cover non-refundable product costs or short-notice cancellations.
9.1. We aim to complete all work to a good standard, using suitable materials for the job.
9.2. Any guarantees on products (for example garage doors or roofing sheets) are provided by the manufacturer and may be subject to their terms and conditions. We will pass on relevant guarantee information where available.
9.3. We may offer a separate workmanship guarantee for a stated period, as confirmed on your quotation. This normally covers defects arising from our installation work, not wear and tear, accidental damage, misuse or lack of maintenance.
10.1. We will take reasonable care while working at your property. However, we are not liable for:
10.2. We are not responsible for any loss or damage arising from circumstances beyond our reasonable control (for example severe weather, supplier failures or utility interruptions).
10.3. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or any other liability that cannot be limited by law.
11.1. We may take photographs of completed work for our records and marketing materials (for example on our website or social media). We will avoid showing identifiable people, vehicle registration plates or house numbers where possible.
11.2. If you would prefer that we do not use photographs of your property in this way, please let us know and we will respect your wishes.
12.1. We only use your personal information as set out in our Privacy Policy, which explains what data we collect, how we use it and your rights.
12.2. You can read our Privacy Policy at /privacy-policy.
13.1. If you are unhappy with any aspect of our work or service, please contact us in the first instance using the details above. We will do our best to put things right quickly and fairly.
13.2. Please provide your name, contact details, the property address and a brief description of the issue so we can investigate and respond.
14.1. These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Last updated: February 2025