Privacy Policy

Privacy Policy

Last updated: 2025

This Privacy Policy explains how Superior Garage Roofs & Doors Ltd (“we”, “us”, “our”) collects and uses information about visitors to our website and people who contact us about our services. If you have any questions, you can contact us using the details below.

1. Who we are

Superior Garage Roofs & Doors Ltd
19 Bamford Road, Heywood
OL10 4TA, United Kingdom

Website: https://superiorgarages.co.uk
Email: info@superiorgarages.co.uk
Telephone: 07424 841 979

We are the “data controller” for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. The information we collect

Information you give us directly

When you contact us (for example via our contact form, by email, by phone or through social media), you may provide:

• Your name
• Contact details (email address, phone number, address)
• Details about your garage, property or the work you are interested in
• Any other information you choose to include in your message

Information collected automatically

When you visit our website, we may collect limited technical information, such as your IP address, browser type, device type, the pages you visit and how you found the site. This information is typically collected using cookies and similar technologies (see the Cookies section below).

3. How we use your information

We may use your information to:

• Respond to enquiries and provide quotes
• Arrange site visits and carry out the work you have requested
• Manage our customer records and accounts
• Improve our website and services
• Deal with complaints or disputes
• Meet legal and regulatory obligations

We will only use your personal data where we have a lawful basis to do so, which may include:

• Contract: to take steps at your request before entering into a contract or to perform a contract with you.
• Legitimate interests: for example, to respond to enquiries, manage our business and improve our services, where this does not unfairly impact your rights.
• Legal obligations: where we need to keep certain records for tax, accounting or regulatory reasons.

We do not sell your personal data to third parties.

4. Sharing your information

We may share your information with:

• Service providers who help us operate our business (for example, website hosting, email, IT support and analytics providers)
• Professional advisers such as accountants or legal advisors where necessary
• Delivery or waste disposal companies where needed to complete your job
• Law enforcement, regulators or other authorities where required by law

Any third parties acting on our behalf are only allowed to use your information in line with our instructions and must keep it secure.

5. How long we keep your information

We keep your personal data only for as long as necessary for the purposes described in this policy, including:

• Enquiries and quotes: usually up to 12–24 months after our last contact, in case you return to proceed with the work.
• Customer and job records: typically up to 6 years after completion of work, to comply with legal and tax requirements and to manage any guarantees or disputes.

If we no longer need your data, we will delete it or anonymise it.

6. Cookies and website analytics

Our website may use cookies and similar technologies to help the site function correctly and to understand how visitors use it. Cookies are small text files saved on your device. You can usually control or delete cookies through your browser settings. If you disable cookies, some parts of the site may not work as intended.

If we use third-party analytics tools (such as Google Analytics), these providers may process technical data about how you use the site. This information is generally aggregated and does not identify you directly.

7. Your rights

Under UK data protection law, you have a number of rights, including:

• Right of access – to ask for a copy of the personal data we hold about you.
• Right to rectification – to request correction of inaccurate or incomplete data.
• Right to erasure – to ask us to delete your data in certain circumstances.
• Right to restrict processing – to ask us to limit how we use your data in certain situations.
• Right to object – to object to processing based on our legitimate interests.
• Right to data portability – in some cases, to receive your data in a structured, machine-readable format.

If you wish to exercise any of these rights, please contact us using the details in the “Contacting us about privacy” section. We may need to verify your identity before responding.

8. Keeping your information secure

We take reasonable technical and organisational measures to protect your personal data from loss, misuse and unauthorised access. However, no method of transmission or storage is completely risk-free, so we cannot guarantee absolute security.

9. Children

Our website and services are intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

10. Contacting us about privacy

If you have any questions, concerns or requests about this Privacy Policy or how we handle your data, please contact:

Email: info@superiorgarages.co.uk
Post: Superior Garage Roofs & Doors Ltd, 19 Bamford Road, Heywood, OL10 4TA

11. Complaints

You also have the right to lodge a complaint with the UK data protection regulator:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk

We would welcome the chance to deal with your concerns first, so please contact us in the first instance.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically to stay informed about how we handle your information.